NHS Digital Transformation

Patient navigating multiple digital access routes to reach the right healthcare service in a GP practice.
Blog

Digital Access Isn’t the Same as Digital Simplicity: Rethinking the GP Patient Journey

Digital access in primary care has expanded rapidly. Patients can now contact their GP practice through online consultation forms, practice...

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WhatsApp patient engagement for GP practices showing flu vaccinations, health checks, screenings and appointment reminders.
BlogGP Practice

Proactive Patient Engagement: How GP Practices Can Reach Patients Before They Need to Call

What if your GP practice could answer a patient’s question before they ever needed to pick up the phone? For...

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BlogGP Practice

How AI Is Creating More Capacity in General Practice by Reducing Administrative Work

Primary care has never been busier. GP practices are balancing rising patient demand, workforce pressures and increasing administrative responsibilities, all...

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