At GPChatBot, we are dedicated to enhancing healthcare practices through innovative technology. Our mission is to empower healthcare professionals with tools that simplify administrative tasks, improve patient engagement, and drive operational excellence.
Our state-of-the-art bot receptionist is designed to streamline operations and enhance patient interactions. Aileen is here to automate routine tasks, provide instant support, and deliver a seamless experience for both your staff and patients. Discover how Aileen can transform your practice today.
Our founder, an expert in practice management, has dedicated two decades to the operational and strategic aspects of GP surgeries, offering a wealth of knowledge in teaching, training, mentoring practice managers, and providing consultancy and recruitment solutions. This extensive experience ensures that GPChatBot is not just another tech solution – it’s a tool built by people who truly understand the needs of NHS GP practices.
Our founding Director who is by background a seasoned NHS GP Practice Manager recognised a significant gap in patient communication and engagement. With the increasing demands on healthcare professionals and the growing expectations of patients for timely access to information, he saw an opportunity to leverage technology to bridge this divide. By developing GPChatBot, we aim to empower practices to enhance patient interactions, streamline workflows, and ultimately improve the overall healthcare experience. Our vision is to create a solution that not only addresses the challenges faced by clinics but also elevates patient care in an increasingly digital world.
As a gesture of tribute to Eileen, we will be making a charitable donation to cancer research , supporting those affected by cancer and helping fund crucial care and research.
NHS GP surgeries face an overwhelming demand for appointments, with hundreds of patients calling daily for a limited number of available slots. A scenario which I am sure we are all only too familiar with is the 8am mad morning rush! There can be dependent on the size of the surgery 100 to 200 patients calling at 8a.m., only to compete for around 50-100 available appointments. This leads to frustration for patients who are unable to secure an appointment, and immense stress for GP surgery telephonists who manage high call volumes in a short space of time.
GPChatBot can direct patients to services they can access without GP involvement, such as mental health support through IAPT, community physiotherapy, podiatry, and other services where self-referral is available. This saves time for both patients and GP staff.
For more complex inquiries, GPChatBot includes a live chat feature, allowing patients to connect directly with a member of the practice team in real time. This ensures that patients can still receive personal assistance when needed, without overburdening the phone lines.
GPChatBot operates 24/7, offering support outside of normal working hours. This constant availability means patients can resolve their issues anytime, reducing call traffic during peak hours and streamlining practice operations.
Every phone call costs time and money, with staff tied up handling inquiries that could easily be automated. GPChatBot can manage an unlimited number of queries simultaneously, helping to reduce operational costs by freeing up staff from repetitive tasks.
Unlike human staff, GPChatBot can handle any number of queries at once, ensuring no patient is left waiting for simple information. This leads to faster responses and better service overall.
Handling incoming calls is a critical part of daily operations at GP practices, but it comes with significant time and cost implications. Here’s a breakdown of the average time required to handle patient calls and the associated costs for employing receptionists in a typical GP practice.
Terms and Conditions Apply
