WhatsApp is one of the most familiar and trusted ways patients communicate every day. With AiLeen, our AI-powered assistant, GP practices can offer safe, guided access to information and support 24/7 — including evenings, weekends, and bank holidays.
Patients don’t need to download anything new or learn a new system. They simply message your practice on WhatsApp, just like they would a friend or family member.
AiLeen is designed specifically for UK primary care, helping patients find the right information or next step, while significantly reducing pressure on reception and clinical teams.
supports patients outside normal opening hours
no new apps, logins, or portals
handles routine and repetitive queries
structured flows aligned to primary care pathways
frees up staff to focus on complex and urgent needs
For example flu season and patients can get their jab
No downloads. No waiting in phone queues. Clear guidance, instantly
