ROI Calculator

Practice ROI

Estimate the value of routine telephone demand that could be handled digitally.

Number of practices in PCN

Average registered list size 10,000

1,000100,000

Calls received per working day

Suggested from your list size. Type your own to override.

Average call length 3.5 min

1 min10 min

Telephone demand shifted to GP Chatbot 30%

0%100%

Loaded admin cost per hour £17.50

£15£25

GP Chatbot payment option

Estimated annual admin capacity released

£0

An estimate of staff time that could be redirected from routine calls to higher-value patient support.

Calls avoided / year0

Staff hours released0 hrs

GP Chatbot annual cost£0

Net capacity value£0

Value returned per £1 spent£0.00

Indicative payback—

Assumptions used

Calls received per working day300
Average call length3.5 minutes
Loaded admin cost per hour£17.50
Working days per year253
Telephone demand shifted to GP Chatbot30%

Figures are illustrative and based on 253 working days per year. Actual results will vary depending on call volumes, call duration, staffing costs and the proportion of telephone demand shifted to GP Chatbot. This is an estimate, not a guarantee of any particular result.

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